CUSTOMER HUB

If you purchased your Car Insurance policy after 21st November 2023, or it is set to renew after 21st December 2023, all of your policy documents will be available to view and download online in My Account. If you haven't already registered for an online account, you can do so here. 

If you would still like to receive your documents via email, ensure that your email address is accurate – you can check this online in My Account. Please also ensure to check your junk folder, as well as any ‘other’ folders that some mail redirects to.

If you’re awaiting documents via post, they will normally take 3-5 working days to arrive. If they are not received during this time, please contact us directly for help.

If you purchased your policy after 21st November 2023, or it is set to renew after 21st December 2023, you can now upload copies of your driving licence, proof of No Claims Bonus or other documents online.

Login to My Account, select 'manage policy' and 'upload documents'.

Once you have uploaded a document, you will receive a confirmation message that your document has been uploaded successfully.

If you purchased your policy before 21st November 2023, please contact us via Live Chat and we will be happy to assist you further.

Our friendly Live Chat team are on hand to help at the following times:

Monday to Friday: 9am-6pm

Saturday: 9am-5pm

The chat button will only be displayed when we have chat agents available to assist you.

If you purchased your policy after 21st November 2023, or it is set to renew after 21st December 2023, you can now upload your documents online in My Account. You can send any of your documents this way safely and securely, at a time that is convenient for you.

If you purchased your policy before 21st November 2023, please contact our Live Chat team who will be happy to assist you further.

Our friendly Live Chat team are on hand to help at the following times:

Monday to Friday: 9am-6pm

Saturday: 9am-5pm

The chat button will only be displayed when we have chat agents available to assist you.

My Account currently doesn't show which documents you've uploaded, but when you successfully upload a document it briefly displays the message "this file has been successfully uploaded".

My Account allows you to manage your policies quickly and easily online, but if you do need any help, our Live Chat advisors will be on hand to help with any questions you may have.

Our friendly Live Chat team are on hand to help at the following times:

Monday to Friday: 9am-6pm

Saturday: 9am-5pm

The chat button will only be displayed when we have chat agents available to assist you.

We will post a renewal invite to you at least 21 days before your renewal date and your renewal will be available to view online from this date.

To save you time and hassle, we may automatically renew your policy for you, if you have opted in to auto-renew. Please check your renewal invite when it arrives to ensure all details are correct and check how the policy will renew.

If your policy is set to renew after 21st December 2023 and have not opted into auto-renewal, you can now renew your policy online. Log in to My Account, and select "view your renewal". You will need to carefully read through your renewal documents to check nothing has changed. If there are no changes, you can then proceed to complete your renewal. 

If you need help renewing your policy online, our friendly Live Chat team are on hand to help at the following times:

Monday to Friday: 9am-6pm

Saturday: 9am-5pm

The chat button will only be displayed when we have chat agents available to assist you.

Allowing us to automatically renew your policy means you don't need to worry about potentially being left without insurance cover. We have it covered, as long as you're happy with your quote, we'll take care of everything for you. 

However, if you don't want us to automatically renew your policy before your next renewal, and it is set to renew after 21st December 2023, you can opt-out of auto-renewal by logging into My Account. Select 'manage policy', and under the 'policy details' section, click 'opt-out of auto-renewal'. From here, your policy will no longer renew automatically and you will need to manually renew your policy upon receiving your renewal invitation.

If you purchased your policy before 21st November 2023 and you wish to opt-out of automatic renewal,  you can do so online. If your renewal date is due within the next seven days, please get in touch with our friendly Live Chat team, who will help cancel your auto-renewal. 

Our friendly agents are on hand to help at the following times:

Monday to Friday: 9am-6pm

Saturday: 9am-5pm

The chat button will only be displayed when we have chat agents available to assist you.

If you purchased your policy after 21st November 2023, or it is set to renew after 21st December 2023, you can now make a change online through My Account. Just login to your account, and select "manage policy". If you haven't done so already, you can register for an online account here. 

Your premium may increase or decrease as a result of any changes to you make and mid-term changes be subject to additional fees, as detailed in our Terms of Business.

If you are unable to make a change online, or you are unsure whether you need to report a change, please speak to us.

Our friendly Live Chat team are on hand to help at the following times:

Monday to Friday: 9am-6pm

Saturday: 9am-5pm

The chat button will only be displayed when we have chat agents available to assist you.

If you purchased your policy after 21st November 2023, or it is set to renew after 21st December 2023, you can now change your car online 24/7 in My Account.

To replace the car to be insured on your Car Insurance policy, login to My Account and select 'manage policy'. Go to the "car" section, select "make a change" and proceed to input the details of your new vehicle.

There may be a change to your premium as a result of this change. You'll see a quote for any increase or decrease in your premium as a result of any changes you have made before you decide to proceed. If you add any additional premium to your monthly payments, it will cost more than paying it off in full. Accepting the new quote will make the amendments to your policy, and your documents will be updated online.

If you cannot see the 'make a change' button when you view your policy, you may not be able to amend your policy at this time. Please contact us via Live Chat and our team can look into this for you.

If you purchased your policy before 21st November 2023, please get in touch with our Live Chat team who will be happy to help you amend the vehicle on your policy.

Our friendly Live Chat team are on hand to help at the following times:

Monday to Friday: 9am-6pm

Saturday: 9am-5pm

The chat button will only be displayed when we have chat agents available to assist you.

If you purchased your policy after 21st November 2023, or it is set to renew after 21st December, you can add or edit the driver(s) on your policy 24/7 in My Account.

To add a new driver or edit an existing driver on your Car Insurance policy, login to My Account and select ‘manage policy’. Under the ‘drivers’ section, select 'make a Change', choose the date you would like the change to be effective from and in the drop-down, choose 'change additional drivers'. You can then add a new driver or edit an existing additional driver.

There may be a change to your premium as a result of doing this. You'll see a quote for any increase or decrease in your premium as a result of your change(s) before you decide to proceed. Accepting the new quote will confirm your changes and your documents will be updated online.

If you cannot see the 'make a change' button when you view your policy, you may not be able to amend your policy at this time. Please contact us via Live Chat and our team can look into this for you.

If you purchased your policy before 21st November 2023, please contact our Live Chat team who will be happy to help you.

Our friendly Live Chat team are on hand to help at the following times:

Monday to Friday: 9am-6pm

Saturday: 9am-5pm

The chat button will only be displayed when we have chat agents available to assist you.

If you need to make a change to your payment dates, account details or just have a general question about your account please call either Close Brothers on 0333 3218 566 or Premium Credit on 0344 736 0081.

You have the right to cancel your insurance policy at any time before or during the period of cover. If you wish to cancel your policy, please contact us via Live Chat, where our friendly team will be on hand to help at the following times:

Monday to Friday: 9am to 6pm

Saturday: 9am to 5pm

The chat button will only be displayed when we have agents available to assist you.

If you prefer, you can call us on 0333 003 8450, please have your customer reference number to hand.

For further information, please read our terms and conditions on insurance policy cancellations.

If you purchased your policy after 21st November 2023, or it is set to renew after 21st December 2023, you can now view your documents, make a change, and renew your policy online through My Account. If you haven't done so already, you can register for an account here.

If you still need to get in touch to discuss an existing policy, cancel your policy or if you would like to talk to someone about a new policy, please contact us via Live Chat and our friendly and experienced customer services team will be happy to help. Our opening hours are as follows:

Monday-Friday: 9am - 6pm

Saturday: 9am - 5pm 

The chat button will only be displayed when we have agents available to assist you.

Alternatively, you can call us on 0333 003 8450

We appreciate many people across the country are facing increased pressure as the cost of living continues to rise. Here at Be Wiser, we are facing the same sorts of increases. As inflation rises, the cost of repairs and replacing lost or damaged items increases, which is having a knock-on effect on the cost of claims that insurers need to pay out and sometimes need to pass these prices on to our customers aſter pay out.

There may be other contributing factors to a rise in your renewal price, such as;

• Your driving history, which may include any claims or convictions you or any additional drivers might have had within the last 12 months
• Personal circumstances such as the value of your vehicle, your location or address or your occupation
• General market conditions such as the increase in vehicle value, or new vehicle technology
  

Rest assured, as a broker, Be Wiser will always search our panel of insurers to offer you the lowest price that we can each year.

Whilst everyone’s prices are rising at the minute, there are plenty of ways you can try to keep your insurance costs down. We’ve put together a handy list of tips and advice which may help you reduce your premiums;

• Paying annually can save you more over the year than paying by Direct Debit. As interest is added on to your premium when you pay by Direct Debit, this means over a 12 month period, you will pay more than paying a lump sum.
• Reducing your risk factors. The insurers we work with at Be Wiser must take into account any risks that come with providing insurance cover, for example, the likelihood of your vehicle being stolen depending where it is kept overnight. Therefore, if you keep your vehicle in a garage overnight, or fit it with a tracking device, your risk factors are likely to be reduced and your premiums should then decrease as a result.
• Building your no claims bonus. Each year you don’t claim on your insurance, you can earn a discount on your premiums.
• Providing you can afford it in the event of an accident occurring, consider increasing your voluntary excess when purchasing or renewing your policy. Make sure if you do this you consider the combined cost of any compulsory and voluntary excesses as these are added together at the point of a claim.
• Ensure you have the right cover you need, and you aren’t paying for a higher level of cover that you won’t use. This can include any optional extras you may have added when purchasing your cover.