GET IN TOUCH
Please contact us through the claims line to make a claim.
- Open 24 hours a day, 7 days a week
- UK-based claims helpline
We understand that being in an accident can be very stressful for everyone involved, which is why we aim to make the claims process as simple as possible.
As a first step, make sure that everyone involved is safe, and call emergency services if anyone is injured.
WHAT YOU NEED TO MAKE A CLAIM
Make sure to have this information ready:
- Your policy documents
- Information about other parties involved in the accident, such as name, car registration, address and phone number
This information would be useful, but it’s not required to make a claim:
- Contact details of any witnesses
- Crime reference number
- Clear photos of the accident and the damage to the vehicles involved
Remember, never admit fault to an accident before speaking to us or your insurer
WHAT HAPPENS AFTER I MAKE A CLAIM?
The claims team will establish if you’ll be covered, and which driver was responsible for the accident. Our friendly team are here to help you every step of the way.
If you’d like to discuss an ongoing claim, please call 0333 234 1050.
FREQUENTLY ASKED QUESTIONS
We hope you’re okay!
In the unfortunate event that you need to make a claim please contact our experienced claims team at 0343 504 3540.
A No Claims Bonus, or NCB, is a discount that can be applied to your insurance premiums in recognition of your claims-free driving history. The discount may increase for each concurrent year you don’t claim against your policy, up to a maximum of around nine years.
Protected No Claims Bonus is optional cover that you can choose to buy, which will prevent your No Claims Bonus being reduced in the event of an accident.
Your no claims bonus is protected for up to 2 claims in any consecutive 3 year period.
We will need to know if your vehicle has been in an accident, even if you don’t intend to make a claim immediately. This is usually a condition in your insurance policy so we can maintain your records accurately if you do wish to claim in the future.
If you need to let us know about an accident on an information-only basis, please get in touch with us via Live Chat.
We're open at the following times:
Monday to Friday: 9am – 6pm
Saturday: 9am – 5pm
The Live Chat button will only show when we have agents available to assist you.
A voluntary excess is an amount which you can choose to pay towards a claim when you are purchasing your policy. The voluntary excess you choose may influence your total premium price.
A compulsory excess is set by your insurer upon quotation and is non-negotiable. The total compulsory excess can vary dependent on a number of factors, such as the policy type, your vehicle or your age.
Your total excess, which is the voluntary and compulsory excess combined, is the amount you would need to pay in the event of a claim. For example, if your policy has a compulsory excess of £200 and a voluntary excess of £200, you would need to pay £400 towards the costs of the claim.
Before purchasing your policy, you should always consider whether you can afford the total excess should you need to make a claim.
We accept the following as proof of No Claims Bonus (NCB). These need to be dated within the last two years:
- A No Claims Bonus letter or email from your previous insurer
- A renewal notice (as long as it contains a policy number)
- A cancellation letter from your last policy
The proof of No Claims needs to show the following information:
- The number of No Claims Bonus years you have built up
- Your name
- Your last insurer
- The date of issue
If you purchased your policy after 21st November 2023, or it is set to renew after 21st December 2023, you can now upload these documents safely and securely online 24/7 in My Account.
If you purchased your policy before 21st November 2023, or need help uploading your documents, please get in touch with our Live Chat team who will be on hand to help at the following times:
Monday to Friday: 9am-6pm
Saturday: 9am-5pm
The chat button will only be displayed when we have chat agents available to assist you.
Let us know if you need proof of your No Claims Bonus (NCB) via Live Chat and we'll be happy to help.
We're open at the following times:
Monday to Friday: 9am – 6pm
Saturday: 9am - 5pm
The Live Chat button will only show when we have agents available to assist you.
If you purchased your policy after 21st November 2023, or it is set to renew after 21st December 2023, you can now upload your No Claims Bonus online in My Account. You can send any of your documents this way safely and securely, at a time that is convenient for you.
If you purchased your policy before 21st November 2023, or need help uploading your documents, please get in touch with our Live Chat team who will be happy to help.
Our friendly Live Chat team are on hand to help at the following times:
Monday to Friday: 9am-6pm
Saturday: 9am-5pm
The chat button will only be displayed when we have chat agents available to assist you.
Discuss an existing or ongoing claim
Please contact our claims line on 0333 234 1050 to talk to one of our experienced and professional advisors.