If you purchased your Car Insurance policy after 21st November 2023, or is set to renew after 21st December 2023, you can now manage your policy online.

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GOT BREAKDOWN COVER AND NEED HELP?

If you've got a black box, or your policy started before 21st November 2023 or renewed before 21st December 2023:

If you’re in the UK, call: 0330 159 8723

If you’re in Europe, call +33 472 43 52 55

No black box? If your policy started after 21st November 2023 or renewed after 21st December 2023:

Check your policy documents to make sure you have breakdown cover. If so, give us a call or register your details online and we’ll be in touch.

If you’re in the UK, call: 0330 343 8791

If you’re in the EU and have opted for EU cover, call: +44 1737 334 354

Our emergency helpline and online assistance tool are available 24/7 to those with breakdown cover.

You can add breakdown cover to your existing Car Insurance policy mid-term, however only the UK Roadside Breakdown element of cover is available for the first 24 hours of your policy. If you add EU breakdown cover, any claims made within the first 10 days will not be covered.

MAKE A COMPLAINT

We aim to always get things right; however, we acknowledge that mistakes can happen and sometimes we can get things wrong. By sharing your experience with us, we’ll take the opportunity to learn from our mistakes and improve our products and services.

OUR COMPLAINTS PROCESS